ja9 Privacy Policy – How We Keep Your Data Safe

Ja9 collects two types of data – what you provide directly, and what is generated automatically through your use of the platform.

Information You Provide Directly

• Full name & date of birth – for account creation and age verification.
• Mobile number and email address — used for communication and security verification.
• National ID or passport details — required for the KYC process.
• Payment method details – bKash/Nagad number or bank account information.
• Address – used for withdrawal verification and regulatory requirements.

Automatically Collected Information

• IP address and device type – used for security and fraud detection.
• Login time & location – to detect unusual access activity.
• Gaming and betting history – used to improve our services and monitor responsible gaming.
• Site usage patterns – pages visited, clicks, and session duration.

Ja9 does not collect data without a reason. Every piece of information serves a specific purpose, and once that purpose is fulfilled, the data is no longer used.

Your data is never used for marketing purposes — such as promotional emails or SMS — without your explicit consent. You have the option to opt out of marketing communications at registration, and you can change this preference at any time.

Ja9 never sells your data. However, limited information may be shared with trusted third parties where necessary to deliver our services.

When Your Information May Be Shared

• Payment Providers: Necessary information is shared with bKash, Nagad, or your bank to process transactions.
• KYC Verification Services: NID details may be verified with an accredited verification agency for identity confirmation.
• Game Providers: Session data is sent to the game server during gameplay, but no personally identifiable information is transmitted.
• Legal Authorities: Data may be disclosed in compliance with a valid court order or a request from a regulatory authority.
• Security Services: Limited data may be shared with specialised software services for the prevention of money laundering and fraud.

In all the cases above, third parties are bound by contract with ja9 and may only use your data for the specified purpose. They are not permitted to share it with anyone else.

The ja9 website and app use cookies — small files stored in your browser that help make your experience smoother and more personalized.

Cookie Types & Purposes

• Essential Cookies: Required to maintain login sessions and ensure site security. The site cannot function without these.
• Performance Cookies: To understand which pages are used most — helping us improve the site.
• Preference Cookies: To remember your language, theme, and other preferences.
• Marketing Cookies: With your consent only. Helps us show you relevant promotions.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some site features to stop working.

Ja9 uses multiple layers of industry-standard security. Even if one layer is compromised, the next one holds — the entire system is built on this principle.

• Transit Encryption: All data transmitted from your device to ja9 servers is encrypted using TLS 1.3.
• Storage Encryption: Sensitive data stored in our databases is protected with AES-256 encryption.
• Access Controls: Member data is accessible only to designated, accountable staff. Every access is logged.
• Regular Security Audits: Regular penetration testing and security assessments are conducted by external specialists.
• AI Fraud Detection: Unusual login or transaction patterns are automatically detected and alerts are sent accordingly.
• Two-Factor Authentication (2FA): OTP verification is mandatory for every significant transaction.

Please note that no platform can guarantee 100% security on the internet. ja9 takes every measure to protect your data, but you are also responsible for keeping your password confidential.

Ja9 does not retain data longer than necessary. All information is kept while your account remains active. Once an account is closed, different types of data are retained for varying periods.

Once the legal retention period has expired, data is securely deleted or anonymised so that individuals can no longer be identified.

Every registered member at ja9 has specific rights over their own data. To exercise any of these rights, please get in touch with our support team.

• Right to Access: You can request to know what information ja9 holds about you.
• Right to Rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: Requests to delete your data will be honored unless retention is required by law.
• Right to Opt Out: You can opt out of marketing communications at any time.
• Data Portability: You can request a copy of your data.
• Right to Restrict Processing: You can request that we restrict how your data is processed in certain circumstances.

Upon receiving a request to exercise these rights, ja9 typically responds within 30 business days. If a complex request requires more time, you will be notified in advance.

Ja9 strictly enforces an 18+ policy. We do not knowingly collect any information from individuals under 18, and they are not permitted to register.

Date of birth is verified at registration. Age is confirmed a second time during the KYC process via NID or passport. If it is later discovered that a minor created an account using false information, that account will be immediately closed and all associated data will be deleted.

If a family member suspects that a minor is using ja9, please contact us immediately at support@ja9.world. We will act without delay.

Ja9 may update this Privacy Policy from time to time. Minor changes will only be reflected in the updated date on this page. For significant changes, members will be notified via their registered mobile number or email at least 15 days in advance.

If you do not agree to the updated policy, you may close your account during the notice period. Continued use of the platform after the notice period will be considered acceptance of the new policy.

• The date of the most recent update can be found at the top of this page.
• If you have questions about this policy, email us in Bengali at support@ja9.world.
• If you need a copy of a previous version, our support team can provide one.